Refund policy
Return & Refund Policy
All of our products are made-to-order, meaning each item is custom printed specifically for you. Because of this, we generally do not accept returns or exchanges for buyer's remorse or incorrect size selection.
Damaged or Defective Items We stand behind the quality of our products. If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at brozoneexpress87@gmail.com with:
- A photo of the item showing the issue
- Your order number
We will arrange a free reprint or full refund at no cost to you.
Wrong Item Received If you received the wrong item, contact us immediately at brozoneexpress87@gmail.com and we will make it right with a replacement at no charge.
Exchanges Because all items are made-to-order, we are unable to offer direct exchanges. If you'd like a different size or product, please place a new order.
Refunds If a refund is approved, it will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, contact us at brozoneexpress87@gmail.com.
Non-Returnable Items We do not accept returns on sale items or gift cards.
Contact Us For any questions about your order or our return policy, reach out at brozoneexpress87@gmail.com or call (978) 994-0742.